SadaPay Jobs 2025 – Customer Experience Associate

Date Posted / Updated: 18 August, 2025
Category / Sector: Private
Newspaper / Source: Online / Company Website
Education: Bachelor’s Degree
Area / Town: Karachi, Lahore, Islamabad
Vacancy Location: Pakistan
Organization: SadaPay
Job Industry: Customer Service / Banking Jobs
Job Type: Full Time / Entry Level
Expected Last Date: Open (Check company portal)

Latest SadaPay Customer Service Posts 2025

SadaPay, a digital-first financial services platform transforming banking in Pakistan, is seeking applications for the role of Customer Experience Associate. This entry-level position involves being the first point of contact for SadaPay users, ensuring a smooth and enjoyable customer experience.

Key Responsibilities:

• Respond to customer inquiries via email, live chat, and social media.
• Resolve issues like failed transfers, declined payments, and lost or stolen cards.
• Collaborate with departments such as Financial Crime and Risk for monitoring suspicious activity.
• Maintain a friendly, professional, and solution-oriented approach in all interactions.

Eligibility Criteria:

• Bachelor’s degree from a recognized institution.
• Excellent communication skills, attention to detail, and problem-solving abilities.
• Calm and patient personality, able to handle multiple customer queries efficiently.
• Positive attitude and commitment to providing exceptional customer service.

Perks & Benefits:

• USD-denominated salary to protect against inflation.
• Remote-first work culture with flexibility on office presence.
• Comprehensive insurance coverage (life & medical) including immediate family.
• Provident fund contributions.
• Laptop and necessary work resources provided.
• Flexible leave policy supporting work-life balance.

SadaPay is an equal opportunity employer, fostering an inclusive environment free from discrimination.

Application Deadline: Check SadaPay careers portal